Terms & Conditions
 

These Terms & Conditions (“Terms”) govern your use of the Mowalk mobile application, the website mowalk.fit, and all related services (together, the “Services”), provided by Mowalk (“Mowalk”, “we”, “us” or “our”). By creating an account or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Eligibility
You must be at least 18 years old to use the Services. By using Mowalk, you confirm that you meet this requirement and are legally able to enter into these Terms.

2. Your account
You are responsible for the accuracy of the information you provide and for keeping your login details secure. Each person may hold only one account. You are responsible for all activity under your account. Notify us immediately at hello@mowalk.fit if you suspect unauthorised use.

3. The Services
Mowalk lets you track walks, join or host live group walks, earn Mowalk Points (“MP”), maintain streaks, reach levels and take part in challenges. We may add, change or remove features at any time.

4. Health and safety
Mowalk is a fitness and motivation app, not a medical service. Nothing in the Services is medical advice. Consult a qualified doctor before starting any new exercise routine, especially if you have a health condition. You walk at your own risk. Always stay aware of traffic, terrain, weather and your surroundings, and never use the app in a way that endangers you or others.

5. Fair play
You agree not to:

• fake, simulate or manipulate walks, steps, distance or location;

• use mock-location tools, emulators, modified devices or automated means;

• share your account, or walk on behalf of another person;

• create or use multiple accounts; or

• interfere with or attempt to reverse-engineer the Services.

We may review activity, flag walks, remove MP, streaks or levels, and suspend or terminate accounts that breach this section.

6. Community conduct
You agree to treat other users with respect. You must not post or use names, photos or content that are abusive, hateful, obscene, misleading, infringing or unlawful. We may remove such content and take action against the account.

7. Your content
You retain ownership of the content you submit, such as your profile photo and walk reels. You grant Mowalk a non-exclusive, worldwide, royalty-free licence to host, display and use that content only to operate and improve the Services. You confirm that you have the right to share it.

8. MP, levels and streaks
MP, levels, streaks and other in-app rewards have no monetary value, cannot be exchanged for cash, and are not transferable. We may adjust them to correct errors or enforce these Terms.

9. Challenges
Challenges, including cash-reward challenges, are governed by their own published terms and conditions, which form part of these Terms. Where they conflict with these Terms, the challenge terms apply to that challenge.

10. Paid plans
Mowalk is currently free. If paid plans are introduced, they will be billed through Google Play (or the App Store, where applicable) and are subject to our Refund Policy and the store’s terms.

11. Intellectual property
The Services, including the Mowalk name, logo, design, software and content (excluding your content), are owned by Mowalk and protected by law. You may not copy, modify, distribute or create derivative works from them without our written permission.

12. Privacy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect and use your data.

13. Third-party services
The Services rely on third-party providers such as Google (sign-in, Firebase, maps and Play services). Your use of those services is subject to their own terms, and we are not responsible for them.

14. Availability
We work to keep the Services available and accurate, but we do not guarantee uninterrupted, error-free operation or perfect accuracy of step, distance or location data, which depends on your device and network.

15. Disclaimer
The Services are provided “as is” and “as available”, without warranties of any kind, to the fullest extent permitted by law.

16. Limitation of liability
To the fullest extent permitted by law, Mowalk will not be liable for any indirect, incidental or consequential loss, or for any injury, loss or damage arising from walking or physical activity. Our total liability for any claim relating to the Services is limited to the amount you paid us in the 12 months before the claim, or ₹1,000, whichever is higher.

17. Indemnity
You agree to indemnify Mowalk against any claims, losses or expenses arising from your breach of these Terms or your misuse of the Services.

18. Suspension and termination
You may stop using the Services and delete your account at any time from the app or our Delete Account page. We may suspend or terminate your access if you breach these Terms or if required by law.

19. Changes to these Terms
We may update these Terms from time to time. We will notify you of material changes in the app or on our website. Continued use after changes take effect means you accept the updated Terms.

20. Governing law and jurisdiction
These Terms are governed by the laws of India. The courts of Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from them.

21. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it, the Grievance Officer for Mowalk is:
Anurag Dixit
Email: hello@mowalk.fit
We will acknowledge complaints within 24 hours and aim to resolve them within 15 days.

22. Contact
hello@mowalk.fit