Privacy Policy

This Privacy Policy explains how Mowalk (“Mowalk”, “we”, “us” or “our”) collects, uses, shares and protects your personal data when you use the Mowalk mobile application, the website mowalk.fit, and related services (together, the “Services”). We process personal data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable laws of India.

1. Data we collect

a. Account data: your name, email address and profile photo, provided directly or through Google Sign-In.

b. Walk and activity data: steps, distance, active time, pace, walk goals, walk results, MP, levels, streaks and challenge progress.

c. Location data: precise GPS location, collected only while a walk is active. Raw GPS points are stored only on your device and are automatically deleted after 7 days or once 10 walks are stored, whichever comes first. We store only a validated walk summary, which may include the accepted route shown in your walk journal.

d. Health Connect data: with your permission, we read step and activity data from Android Health Connect to show daily totals and to fill gaps in walk tracking. We do not write to Health Connect without your permission.

e. Device and technical data: device model, operating system, app version, a notification token, and app integrity signals used to protect the Services from fraud and misuse.

f. Challenge verification data (only if you take part in a cash-reward challenge): verification selfies and short videos, and for eligible winners, PAN details and bank account details for payout and tax compliance.

g. Communications: messages you send us, such as support requests.
h. Crash logs and app diagnostics (via Firebase Crashlytics) to find and fix problems.
i. An app installation ID and notification token (via Firebase) to send notifications and keep the app secure.

2. How we use your data
We use your data to:

• create and manage your account;

• track walks and calculate steps, distance, MP, streaks and levels;

• run live group walks and show shared progress to fellow walkers;

• operate challenges, verify participants and pay prizes;

• send walk reminders and service notifications;

• detect and prevent cheating, fraud and misuse;

• provide support and respond to requests;

• maintain, secure and improve the Services; and

• comply with legal and tax obligations.

3. Legal basis
We process your personal data on the basis of your consent, given when you create an account and grant app permissions, and for legitimate uses permitted by law, including compliance with legal obligations. You may withdraw consent at any time by changing permissions on your device or deleting your account. Some features may not work without the relevant data.

4. Health Connect and Google user data
Data obtained through Health Connect is used only to provide and improve Mowalk’s walking features. It is never sold, never used for advertising, and never shared with third parties except as needed to provide the Services or as required by law. Our use of such data complies with the Health Connect Permissions Policy and the Google API Services User Data Policy, including the Limited Use requirements.

5. What other users can see
Walkers in the same walk may see your name, profile photo and walk progress. Your exact location, raw GPS data and route are never shown to other users.

6. Sharing your data
We do not sell your personal data. We share data only:

• with service providers that help us run the Services, such as Google Firebase and Google Cloud (hosting, database, sign-in, notifications and app integrity), under appropriate safeguards;

• with payment and tax authorities, where required for challenge payouts; and

• with law enforcement or government authorities, where required by law.

7. International transfers
Our service providers may store and process data on servers outside India. Where this happens, we ensure the transfer is permitted under applicable law and that your data remains protected.

8. Data retention
We keep your personal data for as long as your account is active, or as needed to provide the Services. When you delete your account, we delete or anonymise your personal data within 30 days, except where we must keep certain records to meet legal, tax or fraud-prevention obligations. Challenge verification selfies, videos and KYC data are deleted after payout is complete, except records we are legally required to keep.

9. Security
We use reasonable technical and organisational measures to protect your data, including encryption in transit, access controls and app integrity checks. No method of transmission or storage is completely secure, but we work to protect your information.

10. Your rights
Subject to applicable law, you have the right to:

• access a summary of your personal data;

• correct or update inaccurate data;

• request erasure of your data;

• withdraw consent;

• nominate another person to exercise your rights in the event of death or incapacity; and

• raise a grievance with us, and then with the Data Protection Board of India.

To exercise these rights, email hello@mowalk.fit. You can also delete your account at any time from the app or our Delete Account page.

11. Age requirement
The Services are intended only for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we will delete it.

12. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes in the app or on our website. The “Last updated” date shows when it was last revised.

13. Grievance Officer and contact
Anurag Dixit, Grievance Officer
Email: hello@mowalk.fit
We will acknowledge complaints within 24 hours and aim to resolve them within 15 days.