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Refund Policy

Last updated: 12 October 2026
 

This Refund Policy explains how refunds work for purchases made in the Mowalk mobile application and related services (“Mowalk”, “we”, “us” or “our”). By purchasing any paid plan or feature, you agree to this policy.

1. Free use
Mowalk is currently free to download and use. No payment is required to create an account, join walks or take part in free challenges. This policy applies only to paid plans, subscriptions or in-app purchases once they are offered.

2. Purchases through Google Play
All purchases made in the Mowalk Android app are processed by Google Play. Payments, billing and refunds for these purchases are governed by Google Play’s Terms of Service and refund policies. You may request a refund directly from Google Play within the period Google allows, which is generally 48 hours from the time of purchase.

3. Refund requests to Mowalk
If the Google Play refund period has passed, you may contact us at hello@mowalk.fit with your registered email address, the order ID and the reason for your request. We review each request individually and may grant a refund at our discretion in cases such as:

  • duplicate or accidental charges;

  • a paid plan that was charged but not activated on your account; or

  • a technical fault on our side that prevented you from using the paid features you purchased.

Approved refunds are processed through the original payment method, via Google Play where applicable. Processing times depend on Google Play and your bank.

4. Subscriptions and cancellation
You may cancel a subscription at any time from the Google Play Store under Payments & subscriptions. Cancellation stops future renewals. You keep access to paid features until the end of the current billing period. We do not provide refunds or credits for partial billing periods, unused time or unused features, except where required by law.

5. Non-refundable cases
Refunds will not be provided where:

  • your account has been suspended or terminated for violating our Terms of Use, including fake walks, location or step manipulation, account sharing or the use of multiple accounts;

  • the request is made after the subscription period has ended; or

  • the issue arises from your device, network or the permissions you have chosen not to grant.

6. Challenges and prizes
Participation in Mowalk challenges, including cash-reward challenges, is free of charge. As no entry fee is paid, no refunds apply. Prizes, eligibility and verification are governed solely by the terms and conditions of each challenge.

7. Your statutory rights
Nothing in this policy limits any rights you may have under applicable law, including the Consumer Protection Act, 2019 (India).

8. Changes to this policy
We may update this Refund Policy from time to time. Changes take effect when published on this page, and the “Last updated” date will be revised accordingly.

9. Contact
For refund requests or questions about this policy, contact us at:
hello@mowalk.fit
 

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